To secure your expedition with Gibbon Adventure, the following deposit schedule applies:
Deposit: A 50% non-refundable deposit is required at the time of booking to secure your guides, permits, and specialized accommodation.
Final Payment: The remaining balance is due 45 days before your tour start date.
Note: For bookings made within 45 days of departure, full payment is required immediately.
If you must cancel your trip, please notify us in writing (info@gibbonadventures.com). The following cancellation fees apply based on when we receive your notice:
46 days or more before departure: Loss of the 50% deposit.
31 to 45 days before departure: 75% of the total tour cost will be charged.
30 days or less before departure (including “No Shows”): 100% of the total tour cost will be charged.
We rarely cancel confirmed departures. However, we reserve the right to do so in the event of:
Force Majeure: (e.g., extreme weather, natural disasters, safety concerns, or government-mandated park closures).
Safety: If our lead guides deem the conditions unsafe for photography or trekking.
Our Commitment: In these cases, we will offer you an alternative date or a credit voucher. If neither is possible, we will provide a refund minus any non-refundable costs already paid to third-party providers (like park permits or specific lodge deposits).
Please note that no refunds or credits will be provided for:
Unused portions of the itinerary due to guest arrival delays or early departures.
Inability to participate in certain activities due to health or fitness levels.
Equipment failure on the part of the guest (cameras, drones, etc.).
Because many of our tours involve remote Bornean locations and specialized logistics, comprehensive travel insurance is mandatory.
Your policy must include “Trip Cancellation & Interruption” coverage.
This ensures that if you have a medical emergency or a sudden change in plans, you can recover your costs through your insurer.
